Job Overview:

We are seeking a motivated and detail-oriented Operations & Client Experience Assistant to ensure the smooth delivery of our travel services. In this role, you will manage the entire ‘Customer Journey,’ from initial client contact to collecting post-trip feedback. Working closely with the Founder, you’ll oversee logistics, bookings, client communication, and coordination with drivers, tour guides, and vendors to ensure every experience meets and exceeds expectations. Please note that this is primarily a remote position, allowing you to work from anywhere, provided you meet the Remote Work Requirements outlined below.

Compensation:

The monthly compensation for this role will be $800 USD, including during the initial three-month probationary period. This time allows us to assess whether the role aligns with our mutual expectations. During the interview, we will share the scorecard based on the job description to provide clear expectations and goals for this role. If selected, you will receive training and onboarding to support your success in achieving these goals, both during and after the probationary period.

Core Responsibilities:

1. Client Communication & Onboarding:
   • Respond promptly to client inquiries via email, WhatsApp, and other official channels using provided templates.
   • Guide potential clients to schedule and confirm video calls.
   • Manage follow-ups and maintain calendars updated.
   • Oversee the booking process: ensure accurate reservations in the calendar management system and CRM (spreadsheet), track data collection, and issue payment confirmations.
2. Logistical Coordination & Vendor Management:
   • Coordinate with vendors (drivers, guides, food, and activity providers) to confirm availability, secure bookings, and manage special requests.
   • Ensure timely follow-up on outstanding payments and issue electronic tickets and payment records.
3. Itinerary Support:
   • Provide travelers with pre-arrival information, including arrival steps, airport transfer details, and logistical support.
   • Confirm all arrangements one day before scheduled tours.

Occasional Responsibilities:

1. Pre-trip & On-trip Assistance:
   • Collaborate with the Founder to adjust and finalize customized travel itineraries based on client input and bookings.
   • Offer real-time support during tours to resolve issues or last-minute adjustments, coordinating with drivers, guides, and other providers to ensure smooth operations.
2. Post-trip Engagement:
   • Collect client feedback and reviews, sending personalized follow-up communications using provided templates.
   • Occasionally assist with blog posts and social media content, adhering to internal policies and updating profiles with relevant information.
3. Vendor Relations & Content Updates:
   • Assist in negotiating and adjusting vendor contracts to secure the best terms for Link Expeditions.
   • Collaborate with content writers to ensure the website is up-to-date with new excursions and service offerings.
   • Research potential new destinations and excursions, analyzing feasibility for future offerings at Link Expeditions.

Requirements and Qualifications:

• At least 1 year of experience in client-facing roles, preferably in the travel or tourism industry.
• Strong organizational and time-management skills with the ability to multitask efficiently.
• Excellent written and verbal communication skills in English and Spanish.
• Proficiency in Google Workspace (Docs, Sheets, Calendar) and digital tools.
• A proactive, problem-solving mindset, with attention to detail in managing logistics and vendor relationships.
• Open to learning new platforms and following procedures.
• Familiarity with the Costa Rican tourism industry is a bonus.
• Must have completed secondary school. College studies are a bonus.

Cultural Fit:

We are seeking individuals who:

• Genuinely care about protecting the environment and promoting its well-being
• Understands the importance of responsible travel in supporting local communities and building strong partnerships with local operators.
• Recognize travel as a tool for educating others about nature, culture, and sustainability, while fostering personal growth and awareness of diverse perspectives.
• Are enthusiastic about delivering seamless outdoor travel experiences that align with travelers’ preferences, maintain high-quality standards, and embrace nature and cultural appreciation.
• Are adaptable, flexible, driven, and focused on problem-solving, with an understanding of the challenges and opportunities of working in a small, growing company.
• Are strong team players with self-motivation and a commitment to contributing to the company’s mission and growth.

Remote Work Requirements:

• Owns a reliable computer with a fast internet connection, a working phone number with WhatsApp for work use, and a distraction-free work environment.
• Able to work independently while collaborating effectively with a remote team.
• Full availability to work Monday to Saturday from 8 AM to 3 PM, with flexibility for occasional adjustments if needed. This reduced schedule is a benefit and includes a 45-minute lunch break and a 15-minute break. However, when necessary, up to 48 hours per week may be required if task goals have not yet been accomplished.
• Proficient with remote collaboration tools such as Google Workspace, Zoom, WhatsApp, etc.
• Strong problem-solving skills, with the ability to troubleshoot and manage tasks independently.
• Basic understanding of remote work security practices, such as safeguarding passwords, not sharing confidential information, and securely managing sensitive documents.
• Has a backup plan for internet or power outages to ensure ongoing availability and completion of tasks.
• Must be able to travel to Flamingo, Guanacaste for training (first 3 weeks) and once a week thereafter, as needed.
• Able to set up simple factura electrónica (we will assist if needed; no prior experience required).

Why Join Us?

Link Expeditions is a rapidly growing company that offers hands-on experience across various aspects of travel operations. As part of our team, you’ll help deliver personalized, eco-friendly travel experiences in Costa Rica. We take pride in our attention to detail, excellent customer service, and creating meaningful, sustainable journeys that support local communities and protect the places we visit.

At Link Expeditions, you’ll have a unique opportunity to grow with the company. In the beginning, you’ll take on a variety of tasks—from operations and client satisfaction to marketing and product development. As we expand, you’ll have the chance to specialize in the areas where you excel and enjoy the most.

This role offers the opportunity to:

• Develop a diverse skill set across multiple areas of the business.
• Engage in a dynamic, ever-evolving role with regular challenges.
• Grow with a company that values innovation, personal development, and sustainability.
• Potentially transition into a leadership or specialized role as the company scales.
• Enjoy a convenient, flexible work schedule.
• Work remotely, avoiding commuting and benefiting from a better work-life balance, increased productivity, and the flexibility to create a comfortable work environment.

Join us in this remote role, and make a meaningful impact with a company dedicated to conservation, community support, and delivering high-quality travel experiences.

How to Apply

Submit your resume in English, in PDF format, using the following “Apply Online” form. 

• Please include a brief statement (one to three paragraphs) explaining why you are the ideal candidate for this role. We look forward to hearing how you can contribute to delivering high-quality, sustainable travel experiences for our clients in Costa Rica!